At Johns Hopkins All Children's Hospital we offer an excellent Benefits Package, to include:

• Affordable healthcare
• Paid Time Off (PTO) and company paid holidays
• Tuition Assistance
• Life and disability insurance
• Opportunities for career development
• Employee discount program - travel, tickets, dining and more!

Service Representative Position Summary:
Responsible for answering and directing all telephone calls to ensure patient safety. Accurately schedules, registers, and supports multiple hospital clinics, rehab disciplines and/or departments. This position works collaboratively with other members of the health care team to ensure patient needs are met in a timely manner resulting in both patient and physician satisfaction.
Service Representative Key Accountabilities:

• Answers and direct telephone calls in a polite and informative manner and provides information by accessing alphabetical, geographical, or other directories in an effort to resolve callers' needs.
• Answers and processes all emergency calls efficiently and expeditiously to promote patient safety.
• Schedules and pre-registers following established policies and procedures to assure accuracy. Schedules incoming calls, outgoing calls, and community physician referrals to facilitate scheduling is done in a timely fashion.
• Ensures demographic information is updated and registration is completed during scheduling to prevent errors for check-in or back end billing.
• Manages incoming requests and communication with referring physicians resulting in the satisfaction of both JHACH specialists and our referring physicians.
• Maintains current knowledge in all areas responding to patient/staff requests, incoming and outgoing telephone calls and paging to support optimal Ambulatory clinic operations.
• Adheres to department policies and procedures and utilizes approved tools in order to provide consistent call handling processes and triage to schedule the appropriate appointment with the appropriate provider.
• Demonstrates customer service skills, phone etiquette, and ability to meet productivity standards resulting in patient and family satisfaction.
• Promotes teamwork within the immediate and extended work area in order to foster positive employee relations.
• Demonstrates willingness to achieve personal and professional growth resulting in staff development.
• Performs clerical or administrative tasks as needed to assure the integrity of the program.

Work Hours: Full time, 8am - 4:30 pm (M-F)

Work Location: St. Petersburg, FL

Service Representative Qualifications:

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement.
• Minimum of three years' experience in a medical office or clinic environment required with knowledge of medical terminology.
• The ability to communicate effectively, both verbally and in writing, and have strong interpersonal and teambuilding skills required.
• Knowledge of computer systems and electronic medical records is required.
• Must have visual and auditory acuity to operate general office equipment.
• Must be able to read, write, speak and understand English.

We are committed to providing a healthy and safe environment for our patients, visitors and staff members. The Johns Hopkins Hospital has a tobacco-free at work policy. Employees must refrain from using any tobacco products during their work shifts - including while at lunch or on breaks, and whether they are on or off campus.