As a leading regional bank, SouthState has been providing financial solutions to individuals, families, and businesses in the Southeast for more than 100 years. SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

The Core Banking Analyst II has primary responsibility to provide support for SouthState Bank's Fiserv Core Banking systems. The Core Banking Analyst II will serve as a liaison between IT and various business units to facilitate the implementation of business requirements related to the core banking system. This includes serving as a technical resource and SME during the discovery, testing, change management, and post-implementation support phases of projects. The Core Banking Analyst II will apply proven communication, analytical, and problem-solving skills to help the business make good technology decisions. The Core Banking Analyst II will also be responsible for new BAU requests, demands, enhancements, to assist with software releases, minor and major incidents, change management, process improvement opportunities, as well as other duties to support the Core Banking Services Team.

ESSENTIAL FUNCTIONS

• Assist with BAU requests timely and accurately, adhering to Bank policies and procedures.
• Provide technical support for escalated incidents/outages to ensure timely resolution with minimal impact to stakeholders.
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity.
• Work with business partners to design effective processes; identify and define detailed product requirements and use cases.
• Act as a technical resource for business partners to ensure deliverables meet business and end-user requirements.
• Work with the other IT partners to translate user and/or systems requirements into functional technical specifications.
• Collaborate closely with Application Owners, Application Managers, and Solution Designers as the business/functional counterpart in solution identification and maintenance.
• Support testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing; participate in the testing of developed systems/solutions.
• Adhere to existing processes/standards including the system development life cycle (SDLC) and project management methodology (PMLC), business technology architecture, risk and production capacity guidelines and escalate issues as required.
• Act as a lead resource on projects, as assigned, and provide timely escalation of issues to appropriate team members and ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
• Work with the Project Manager and other team members to define metrics and performance goals for the application.
• Communicate project status and provide timely escalation of issues to appropriate team members and ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
• Assist with monitoring product lifecycles, ensuring specifications and functionality support business objectives and architecture decisions, undertaking re-development, as required.
• Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments and develop expertise in services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery.

COMPETENCIES

• Able to exercise independent judgment and take appropriate actions.
• Excellent analytical, mathematical, and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Logical and efficient, with keen attention to detail.
• Strong organization skills.
• Highly self-motivated and directed with the ability to multi-task and meet designated deadlines.
• Able to consult with clients and/or project teams effectively and professionally.
• Able to lead the resolution of client applications issues.
• Acts as a key resource for project teams and the various lines of business.

Qualifications, Education, and Certification Requirements

• Education: Five or more years of previous work experience supporting core banking systems.
• Experience: Application Management, Testing, Project Management, Change Management, Incident Management, and Release Management.

• Certifications/Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak and understand English. Extensive knowledge with MS Suite of Applications to include: MS Word, Excel, and PowerPoint. Demonstrated knowledge of the organization's core business process and operations. Proven experience with business and technical requirements analysis, testing methodologies, configuration management, and relationship management.

TRAINING REQUIREMENTS/CLASSES

• New Employee Orientation
• Required annual compliance training
• Other training as determined by the Core Banking Services Manager

PHYSICAL DEMANDS

• Must be able to effectively access and interpret information on computer screens, documents, and reports.
• Must be able to stand and/or sit for long periods of time.
• Occasional evening and weekend work to meet deadlines.
• Occasional travel may be required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work from home environment or in office setting.