It's an exciting time at Metrohm USA!
We are the North American division of world-renown Metrohm AG (Herisau, Switzerland), an industry leader in laboratory instruments and accessories for analytical testing/research. We are looking for a Technical Instructor to join our team. The ideal candidate will be located within commutable distance to the Metrohm USA headquarters in Riverview, FL.
The Technical Instructor's primary responsibility is to ensure the maximum competency of Metrohm USA's Field Service Specialists in the installation and maintenance of all Metrohm products. Responsibilities include preparation of course content and objectives, syllabi, lesson plans, student manuals, and development of training aids. These responsibilities also extend to the training offerings developed and provided for customers and internal departments, such as Sales or Marketing. Instructors arrange and provide customer training routinely; either through scheduled "Fundamentals" sessions or with a customized format tailored to individual applications. Customer trainings can be held at the customer site, a training area at any Metrohm USA facility (Riverview/Houston/Plainsboro) or remotely through a virtual interface.
Essential Functions:
Ideal Skills, Experience and Education:
Bachelor's degree in Chemistry, Physics or related field with a minimum of five years' service experience on Metrohm Products coupled with 3-5 years of experience in preparing and delivering technical training and supplemental course materials. Current or prior MAG instructor certification preferred. Must possess excellent verbal/written communication skills with effective soft people skills and professional demeanor. Willingness to collaborate with field service team members on related projects, incorporate field-based training feedback and encourage continuous improvement. Fosters a team-based mentality within the training department and other internal staff. Proficiency in computer applications using Windows based software and Metrohm systems software is required.