Essential Functions: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Essential duties and responsibilities may include, but are not limited to, the following:

• Supervises, oversees, and provides high level troubleshooting skills to address problems or concerns with the City's network or network systems; supervises helpdesk ticket response, ensures efficient operations, troubleshoots problems, identifies issues, addresses concerns, and determines resolutions.

• Delivers advanced professional and timely IT support to City departments; provides application support, manages enterprise firewall deployment, monitors switching and routing environments, supports CAD systems, and monitors various mobile security access platforms.

• Interacts and engages with employees in various departments; defines network requirements and ensures compliance with City standards and policies; provides analytics regarding security, cost effectiveness, standardization, and general network system metrics.

• Installs, configures, and maintains wireless network; monitors and maintains network systems throughout the City and its departments; provides analysis for security systems and maintains and deploys City web certificates for City websites and services.

• Provides daily support and assistance to the members of the IT management team; oversees the citywide computer lease program and ensures that rotations of the systems are performed on schedule and in accordance with contractual obligations; avoids and minimizes unnecessary cost overages and expenditures.

• Assesses and evaluates network environments consistently to ensure all systems employ the latest technology and adhere to industry direction; recommends and performs upgrades and enhancements to the network systems.

• Provides administrative support for all user accounts; supports testing, installation, and maintenance of server and client software applications, hardware, and networks.

• Responds to all public records requests brought to IT for email records and social media posts; adheres to department policies on information handling.

• Performs other duties as assigned.

Knowledge of -

• Software installation, operation, testing, and maintenance

• Network configuration and troubleshooting

• Operating characteristics, capabilities, and limitations of personal computers and other mobile devices

• Analytical problem-solving techniques and skills

• Technology terminology and the ability to communicate in laymen terms

• Customer Service and skills

• Equipment maintenance practices and methods

Skill in -

• Supervising, overseeing, and directing network analysis and troubleshooting

• Identifying, analyzing, addressing, and resolving various IT issues and concerns

• Responding and engaging with internal and external customers

• Installing, configuring, and monitoring networks and other technologies

• Making accurate judgement calls regarding field of technology and issue resolution

• Reading, interpreting, and applying skills from software and hardware manuals

• Mentoring and assisting employees and facilitating success

• Operating a computer